•Registration	•Prohibitions And Failure To Comply	•Intellectual Property
•Third-Party Links	•Eligibility To Purchase	•Product Descriptions
•Pricing	•Payment	•Acceptance Of Your Order
•Shipping And Collections	•Disclaimers and limitations of liability	•Returns And Exchanges
•Your Rights	•Liability	•Governing Law And Jurisdiction

Thank you for visiting Queenix (Asia) LTD. (“Queenix (Asia) LTD”, “we” or “us”) website(s) (including www.queenixasia.com) (collectively, the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site, including the Privacy Policy (collectively, the “Terms Of Service” or “TOS”). By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms of Service.

We will collect, use and store any personal data provided by you in accordance with the Privacy Policy.

This agreement does not acknowledge any relationship between you and Queenix (Asia) LTD (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of Queenix (Asia) LTD.

Queenix (Asia) LTD reserves the right to make changes to the Site or any part of the TOS at any time. Please visit this page from time to time to check for any updates or changes to any part of the TOS (including the said rules and policies and the Privacy Policy).

If you have any comment about the Site or this TOS please Contact Us.
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REGISTRATION

You will need to register an account to use some of the Services available to you on the Site. In registering an account and in your use of the Site, you agree to (where necessary) provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data.

If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the TOS prior to such registration or use, and they have approved of such registration or use by you on the terms of the TOS. Queenix (Asia) LTD reserves the right to only accept orders from you if you are aged 18 or over.

We will never ask you for your account’s password either in writing (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords used to access your account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you suspect that the security of your account has been compromised or if there is unauthorized use of your account, please Contact Us immediately.
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PROHIBITIONS AND FAILURE TO COMPLY

We may take actions against your account for activities including, but not limited to:
• Submitting material (including, but not limited to text, images, music or video) of which you do not have the full right to grant the license specified in the “Submitted Content” section above.
• Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.
• Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.
• Advertising or sending unsolicited messages of any kind.
• Impersonating others or providing any kind of false information.
• Starting or forwarding chain letters of any kind.
Queenix (Asia) LTD reserves the right to terminate any account at its sole discretion
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INTELLECTUAL PROPERTY

All software and “Content” (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Queenix (Asia) LTD and are protected by intellectual property and copyright laws and international treaty provisions.

The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by Queenix (Asia) LTD and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of Queenix (Asia) LTD. Any such unauthorized actions may result in civil consequences or criminal penalties.

Queenix (Asia) LTD reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
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THIRD PARTY LINKS

The Site may include links to other websites or resources that are not operated or prepared by Queenix (Asia) LTD. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

Queenix (Asia) LTD is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

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ELIGIBILITY TO PURCHASE

In order to place orders with us, you must meet our conditions of eligibility:

• Be aged 18 years of age or over

• Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Queenix (Asia) LTD for payment

• Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site).

In placing an order with us, you authoriseQueenix (Asia) LTD to process a charge or charges on your credit/debit card in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

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PRODUCT DESCRIPTIONS

Queenix (Asia) LTD will endeavour to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not warrant that “Content” and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Queenix (Asia) LTD is not as described.
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PRICING

All orders placed in and shipped from www.queenixasia.com are subject to its own TOS. Queenix (Asia) LTD website can be accessed at: www.queenixasia.com . For the purpose of these Terms of Service, China excludes Hong Kong SAR, Macau SAR and Taiwan.

Prices displayed on the Site at the time your order is accepted will be honouredexcept in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD) or US Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Taxes and duties applicable to your order depend on the shipping country of your order:

• Hong Kong orders are not subject to taxes and duties.

• Orders from countries served on a Delivery Duty Paid (DDP) basis will incur relevant import tax and duty and will be included in the final purchase price. This one-step process is for your convenience. Please note that the import tax and duty charges would be passed to the relevant local Customs authorities and are therefore non-refundable in the event of a return or exchange. You will only be charged taxes and duties once for exchanges; Queenix (Asia) LTD will cover the cost of taxes and duties for the replacement.
Please refer to SHIPPING for the most up-to-date list of countries served on a DDP basis.

• Customers placing orders from countries served on a Delivery Duty Unpaid (DDU) basis will only be charged for the price of the product(s) purchased (excluding taxes and duties) and the delivery costs. Customers will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. Our courier will contact customers about the details of any import duty to pay. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.
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PAYMENT

We accept payments made by Visa, MasterCard, American Express and JCB for all international orders. Orders shipped to Hong Kong can also be paid using major cards supported by China Unionpay (CUP).

By placing an order using one of the above Credit/Debit card payment methods, you confirm that the Credit/Debit card(s) used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Queenix (Asia) LTD, we will not be liable for any delay or non-delivery.

For CUP payments, payment will be debited immediately when the order is placed. For all other payments, payment will only be debited and cleared from your account once your order has been accepted and dispatched.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.
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ACCEPTANCE OF YOUR ORDER

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.

Your order will be accepted and the contract between you and Queenix (Asia) LTD will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
Queenix (Asia) LTD reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
• The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
• We identify a pricing or product description error.
• We are unable to obtain authorisation for payment.
• You do not meet the eligibility criteria to purchase as set out in this TOS.
Our Customer Service team will contact you as soon as possible if there are any problems with your order.
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SHIPPING AND COLLECTIONS

We endeavour to dispatch all products ordered within 3 days after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online. Queenix (Asia) LTD teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.
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DISCLAIMERS AND LIMITATIONS OF LIABILITY

The provider makes no representations or warranties of any kind, express or implied, as to the products included in the www.queenixasia.com nor as to the merchandise being sold to you. To the fullest extent permissible by applicable law, the provider disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and no infringement, and there are no warranties, express or implied, which extend beyond the description of the merchandise contained on our order confirmation. The provider will not be liable for any damages of any kind arising from the use of the www.queenixasia.com, including but not limited to direct, indirect, incidental, punitive and consequential damages
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RETURNS OR EXCHANGES

Merchandise may be exchanged (subject to stock availability) or returned within 7 days of purchase (in the case of in-Store purchases) or receipt (in the case of online purchases) of Merchandise provided that: On clearly on your return reason for the return; such as size mismatch. For other reasons, such as personal preferences and personal buy product failures, all will not be returned.

1. Return Policy
1.1 We want to make sure that you are completely satisfied with your purchases on this Site. You must specific reason, you are not satisfied with your order, you may return any UNUSED products within seven (7) days from the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.

1.2 The product you wish to return: can be sent back to us only after you have completed and submitted the online return form available on the www.queenixasia.com within seven (7) days from received the products; by completing and submitting our onlinereturn form you will receive your Return Number, which you must include on your return shipping label:
Must be unused, unworn, unwashed and in the same condition in which it was received by you;
Must have all disposable seals still attached with the disposable seal that must still be intact;
Must be returned complete with all of its parts and accessories;
Must be sent in its original packaging;
Must be shipped back to our fulfillment house within seven (7) days from the date of receive the products;
Must be sent in one single shipment; products that belong to the same order must be returned to us at the same time;

If all of these conditions are satisfied, we will refund the value of the returned product(s), less any original shipping costs. You need to return the product(s) at your expense, with a courier of your choice. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above 1.1, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider’s fulfillment house.

If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.

2. REFUND POLICY

Refunds are processed within approximately thirty-day (30) of our receipt of your merchandise. Your refund will be credited back to the same card used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the Credit Card or Credit Card Centre.
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CONTACT US

Please contact Customer Care team at info@queenix.hk regarding questions about this Returns Policy.
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YOUR RIGHTS

Nothing in the TOS is intended to affect your rights under the Law in Hong Kong SAR.
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GOVERNING LAW AND JURISDICTION

The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.
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